Terms of Service (page 2), Lewisville Lawn Company A division of Prelude Homes, Inc. Made with Xara Schedule Changes & Skips - We try to accomodate any scheduling changes you desire.  If for any reason, you need to re-schedule, cancel, or skip a service, please contact us at least 24 hours in advance by telephone (972-318-2700) or email us at service@lewisvillelawnco.com. If you have requested a skip service, your service will continue the next week as usual.  Our crews will not decide whether your yard needs to be cut, so you will need to call or email us to cancel or skip a scheduled mowing. Service Cancellations - Our goal is customer satisfaction.  You may cancel your service at anytime.  Neither party is obligated to continue service.  Should you cancel your service prior to the 5 service minimum, you will be charged a $50 early termination fee. Lot Size - Our service pricing is based on the size of your lot.  Click here if you would like to determine your lot size.  Large lots, lots with steep areas, multiple levels, etc. require a custom quote. Terms of Service Service Issues - Bi-Weekly services are offered.  However, we do not recommend this service.  Many conditions will affect your yard growth (watering, fertilization, etc.)  Industry accepted mowing standards, which we adhere to, recommend only cutting 1/3 of the grass height each mowing.  Bi-weekly service inherently causes such problems as clumps of grass or grass appearing to be cut unevenly.  If these results happen, we will not be able to send crews back to correct these issues or guarantee these services, as we do on weekly services.  Bagging is not allowed on bi-weekly servicing. Property Damage -  Please contact us immediately if there is any property that is damaged by our crew.  The most common damage is a sprinkler head, drain cap, or valve cover.  Upon your notification, we will repair the damage in a timely manner.  * * * We will not honor any request for repair expenses for damaged property that we were not made aware of or allowed to repair in a timely manner. * * * If we are unable to repair the damage, we will hire a qualified person to make the repairs Trampolines - Due to liability reasons, our crews are not permitted to move trampolines.  If you have a trampoline, our crews will mow around and under it as much as possible. Complaints -  Our goal is total customer satisfaction!  If our work is not satisfactory, or you think we did not service your yard, we do not give credits, however, we will re-send the crew to re- mow your yard without additional charge.  The re- mow will be done either on the same day (time permitting) or the next business day.  Your notification of unsatisfactory service must be received within 24-hours of the service.  If you do not notify us within 24-hours of the service, we will consider the work satisfactory for the scheduled service. Please contact us via telephone at 972-318-2700 or email us at service@lewisvillelawnco.com.   Click here for a print copy of our Terms of Service Copyright 2011, Lewisville Lawn Company All Rights Reserved Call Today - 972-318-2700 or Request Service Quote.